Refund policy

Unfortunately returns are limited to 50% refund unless you can sell your pre-order spot. This is because I will have ordered your doll already so I have to cover at least some of my expenses. You can contact me to promote your pre-order spot and we can work together to get you a full refund.

Returns once the doll arrives:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.

To start a return, you can contact us at isabelandersondolls@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return question at isabelandersondolls@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. I take quality control extremely seriously and want to make sure your doll meets your expectations.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.